What is the shipping policy?
We work hard to get your order packed and shipped as quickly as possible.
PROCESSING TIME
All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.
During high-volume drops or launches, processing times may take slightly longer.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times after shipment:
- Standard Shipping: 3–7 business days (U.S.)
- Expedited Shipping: 2–3 business days (U.S.)
Delivery delays can occasionally occur due to carrier issues, weather, or high order volume.
ORDER TRACKING
Once your order ships, you will receive a tracking number via email.
How do I make a return or an exchange?
We want you to be confident in every Lot Lizards purchase. If something isn’t right, we’ve got you.
RETURN WINDOW
We accept returns within 30 days of delivery.
ELIGIBLE ITEMS
To qualify for a return, items must be:
- Unworn and unwashed
- New, In original condition
- With original packaging (if applicable)
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Final sale items
- Items that have been worn, washed, or damaged after delivery
- Items returned after 30 days
How does return shipping work?
- Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
- We recommend using a trackable shipping method. We are not responsible for lost return packages.
What do I do if I need a refund?
Once your return is received and inspected, we’ll notify you of approval or rejection.
If approved:
- Refunds are issued to your original payment method
- Processing typically takes 5–10 business days
Shipping costs are non-refundable.
What if my items are damaged or incorrect?
If you receive a defective or incorrect item, contact us within 7 days of delivery at: info@lotlizardsla.com.
We will replace the item or issue a refund at no cost to you.
What if my package is lost or stolen?
Lot Lizards is not responsible for packages marked as “delivered” by the carrier.
If your tracking shows delivered but you did not receive it:
- Check with neighbors or your local carrier first
- Contact us and we will do our best to assist
What if I have other questions?
If you have any questions about your order, shipping, or returns, reach out anytime: info@lotlizardsla.com